Every complaint tracked, until it's fixed.
Residents report issues on WhatsApp. CITYTECH categorises, assigns and follows up, so nothing gets lost in the group.
Pipe leak in B-204
CITYTECH INNOVATIONS, society assistant
What is complaints & maintenance in CITYTECH INNOVATIONS?
CITYTECH INNOVATIONS's complaint management turns a WhatsApp message, photo or voice note from a resident into a tracked ticket with a category, priority, assignee and status, and keeps the resident updated until it is resolved.
The society WhatsApp group is not a ticketing system.
- A leak reported at 9 pm is buried under 60 good-morning messages by 10 am.
- Nobody knows who was told, who is working on it, or whether it was ever fixed.
- The same seepage comes back every monsoon and nobody has the history.
- Committee members end up personally calling the plumber, again.
How it works
From the resident's first message to the committee's report, without anyone opening a new app.
- 1
Resident reports it
A text, photo or Hindi voice note to the society's WhatsApp number. No form to fill.
- 2
CITYTECH opens a ticket
It picks the category and priority, attaches the flat number and photo, and confirms with the resident.
- 3
The right person is assigned
In-house staff or the empanelled vendor gets the job with the flat, issue and a contact window.
- 4
Updates go out automatically
Resident hears when work starts and ends. Overdue tickets escalate to the committee.
- 5
Resident rates the fix
A 1 to 5 rating closes the loop and builds a record of how each vendor performs.
What the committee sees
Open tickets by category and age, overdue items flagged for escalation, vendor ratings, and repeat issues by tower so the monsoon seepage gets a permanent fix instead of a fourth patch.
Open tickets
Sample society- B-204 Plumbing#104252mResolved
- D-1101 Lift#104318mAssigned
- A-307 Electrical#10446mNew
- C-902 Seepage#10392dEscalated
Resident ratings, last 30 days
- Plumbing (in-house)4.6
- Electrical vendor4.2
- Housekeeping3.7
Repeat issue: seepage, Tower C, 3 tickets in 60 days
Key capabilities
- Auto-categorise
- Plumbing, electrical, lift, housekeeping, security, parking and more, from plain language.
- Priority rules
- Water leaks and lift breakdowns jump the queue. You set what counts as urgent.
- Staff & vendor assignment
- Routes to in-house staff or the right empanelled vendor with flat and contact details.
- Status updates
- Residents get updates without having to ask. Committee members stop being the messenger.
- Escalation
- Tickets past their SLA move to the secretary or facility manager automatically.
- Ratings
- A quick 1 to 5 score after every fix builds a performance record for each vendor.
- Repeat-issue detection
- Flags the same problem in the same tower or flat so you can fix the cause.
Questions about complaints
No. Residents message the society's CITYTECH INNOVATIONS number directly, one to one. The group can stay for community chat while complaints get tracked separately.
A basic WhatsApp account is enough. Staff get the job on WhatsApp and can mark it done with a single reply or a voice note.
No. Each resident sees only their own tickets. Committee members and the facility manager see everything in the dashboard.
Related features
- Vendor coordinationOne directory for every vendor, AMC and compliance renewal. CITYTECH books visits, collects quotes and reminds you before anything lapses.
- Bylaws assistantResidents ask questions in Hindi or English. CITYTECH answers from your bylaws, circulars and AGM minutes, and cites the exact rule.
See complaints working for your society.
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